Frequently asked questions
Draft answers based on the agreed workflow. Final wording to be approved by Ortho Hub.
Do I need an account to see prices?
No. All products and prices are public. You need an account only to place an order or submit a special order.
How do I pay?
Choose InstaPay or Vodafone Cash at checkout. Transfer the exact amount shown, then send the screenshot to us on WhatsApp. No card details are collected on this website.
When is my order confirmed?
After our team checks your payment screenshot on WhatsApp. Your order is saved as soon as you submit it, and its status updates in your account.
How do I track my order?
Go to My account → My orders. Shipping details (courier, tracking number) appear once your order has shipped.
What if a product isn't listed?
Submit a Special Order. We will check with suppliers and send you a quotation to approve before anything is ordered.
Can I add a product to an order I already placed?
Yes. Open the order and choose “Request additional product”. It is handled as a separate request and never changes your original order without your approval.